Return Policy

Thank you for your purchase. we hope you are happy with your products. however, if you are not completely satisfied with your order, you can return it to us for a full refund. please see below for more information on our return and exchange policy.

Returns

All returns must be postmarked within 15 days (for european countries) and 30 days (for other countries), of the purchase date. all returned items must be in new and unused condition with original tags and labels attached. boxed items can be opened, but all packaging must be included.

if our tests prove that the items were already worn or changed (except for fitting purposes), we will not accept them. the items will be sent again to the customer, with no warning. we are not responsible for returned items lost in the mail or customs, so please collect your tracking information for good measure.

Return Process

To return an item, place it securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Gokana Kimonos

Street: Rua do Ribeiro
Door Number: 26
City:  Canelas ETR

Zip Code: 3865-026

Country: Portugal

Please note, customers are responsible for all return shipping charges. we recommend that you use a trackable method to mail your return.

Refunds

After we receive your returned item and inspect its condition, we will process your refund or exchange. refunds will be sent to your original method of payment. please allow at least fifteen (15) days from our receipt of your item to process your return. refunds might take 1-2 billing cycles to post to your credit card statement, depending on your bank. we will notify you by email when your return has been processed.

Restrictions

Please note a 5% restocking fee will be charged for all returns. all sales are final on discounted items, and they cannot be returned.

Questions

Questions or concerns about our return policy? please contact us at contact@gokanakimonos.com